Return & Refund Policy

Thank you for shopping with MamaSide! 💕 Your satisfaction matters to us, and we want you to feel confident with every purchase.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• The MamaSide Pro carrier must be unused, unworn, and unwashed.

• The product must be in its original condition and packaging.

• You must provide your order number or proof of purchase.

To request a return, contact us at mamasideshop@outlook.com before sending any items back.

Damaged or Incorrect Items

If your MamaSide Pro arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the product.

We'll review your request and help arrange an appropriate replacement or refund.

Please do not use a damaged or defective baby carrier.

Non-Returnable Items

For hygiene and safety reasons, used, washed, altered, or damaged-by-customer carriers are generally not eligible for change-of-mind returns.

This does not affect your rights regarding defective products under applicable law.

Return Shipping

We offer FREE SHIPPING on all original MamaSide orders.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

If you receive a defective or incorrect item, we will provide instructions for resolving the issue without additional return shipping charges.

Please contact us before returning your product so we can provide the appropriate return instructions and address.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds within 10 business days of approval, although your bank or payment provider may take additional time.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at mamasideshop@outlook.com.

We will try to accommodate your request before the order ships. If your order has already shipped, our return policy will apply, without limiting any applicable cancellation rights.

Contact Us

For any questions regarding returns, refunds, or your order, please contact:

MamaSide Customer Support

Email: mamasideshop@outlook.com

We're happy to help!